Up and Coming

Skyfall: Ranking the Best and Worst Airlines

It’s the political season, which means opinion polls are everywhere.

A company based in the U.K. called AirHelp, which tries to assist passengers who have suffered flight delays, overbooked or cancelled flights and other slights recoup compensation from their airlines, recently released their rolling survey of airlines’ performance.

This poll’s metrics include claim handling (how fast does the airline acknowledge a mistake and work to clear it up?), on-time performance and quality assurance. Just for the record, AirHelp says it has helped more than 235,000 passengers recover more than $20 million in claims from airlines over the last three years.

Results? The top ten airlines in this poll are: Qatar Airways, KLM, Air Baltic, Air France, Lufthansa, Air Canada, Emirates, Croatia Airlines, British Airways and Finnair.

And the worst? Sata ranks at the bottom, followed by EasyJet, Virgin Atlantic, Swiss Air, TAP Portugal, Aer Lingus, Iberia, Alitalia, Icelandair, and Norwegian Air Shuttle.

US carriers were generally not included in this survey.